TARDA UNDERTAKES PUBLIC COMPLAINTS MANAGEMENT & ACCESS TO INFORMATION SENSITIZATION
Tana and Athi Rivers Development Authority convened a high-impact sensitization workshop on Public Complaints Management and Access to Information, facilitated by the Ombudsman Kenya as part of the FY 2025/2026 Performance Contract commitments.
The one-day engagement brought together Departmental Complaints Champions — both physically and virtually from the Headquarter and Regional Offices to sharpen institutional responsiveness, reinforce statutory compliance and strengthen citizen-centric service delivery across the Authority.
Key focus areas included:
- Public complaints handling frameworks and reporting standards
- Roles, accountability, and turnaround expectations for Complaints Champions
- Documentation and case management processes
- Coordination mechanisms with CAJ
- Compliance with the Access to Information Act
Through this capacity-building initiative, TARDA is reinforcing a culture of transparency, timely response, and structured accountability, ensuring that public concerns are not just received — but resolved with professionalism and efficiency. At TARDA, effective governance means building systems that listen, learn, and deliver measurable impact for the citizens we serve.
